My Painful Experience With Verizon

Disappointed with AT&T poor connection, I switched back to Verizon.

Here is the screenshots when I compared the Verizon and AT&T plans as of November, 2022.

Both are identical. Same money. Same features. So, placed an order to move all lines to Verizon from AT&T.

1. November 15, 2022: Verizon confirmed the order by email.
2. November 18, 2022: Verizon confirmed the signed up for paper-free billing and enrolling in Auto Pay.
3. November 19, 2022: Called Verizon at 888-844-7098 to question about one line not porting for 11 minutes. Their Porting Center said did not receive the order for that line.
4. November 22, 2022: Called Verizon at 866-338-7390 for the missing order. It turned out for some reason, they fulfilled all but one line. To correct, Verizon made another order to send a SIM card for that line. One hour and 33 minutes spent.
5. November 24, 2022: Called Verizon at 800-922-0204, 888-844-7095, and 866-338-7390 regarding to activate the missing line. One hour and 17 minutes
6. November 25, 2022: Continued call Verizon to resolve the porting issue. More than 6 hours to resolve the issue.
7. December 8, 2022: Called Verizon at 800-922-0204 for more than an hour to ask them correct the phone trade-in issue.
8. December 30, 2022: Called Verizon 800-922-0204 regarding to misleading Auto Pay.
   Updated: On 2023-01-08 Osman from the Verizon Executive Office called and we spent over 30 minutes to resolve this issue.
9. On going problem with poor connection. Worse than AT&T. Disappointed with their 5G at home and at work.